Refund policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@ezyqo.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

Please do not send products back without contacting us first. Items returned without prior authorization may not be accepted.

You can always contact us with any return questions at support@ezyqo.com.

Damages and Issues

Please inspect your order upon reception and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not be eligible for a return.

Please contact us at support@ezyqo.com if you have questions about whether your item is eligible for return.

Gift cards, if offered, are non-returnable.

Exchanges

The fastest way to get a different item or variant is to request a return for the item you received and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@ezyqo.com.

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